How long does delivery take?

We process all orders within 1–2 business days. Estimated delivery times are: UK & Northern Ireland: 1–3 business days (£3.95); Ireland: 2–7 business days (€4.00); Europe: 3–5 business days (£4.95); Worldwide: 5–8 business days (£3.95).

Where do you ship from?

All orders are fulfilled from our UK fulfillment center: Fulfillable Warehouse, Unit 20 Earith Business Park, Meadow Drove, Earith, PE28 3QF, United Kingdom.

Do you ship internationally?

Yes, we ship to most countries across Europe and worldwide. Shipping costs and delivery times are shown at checkout.

Can I track my order?

Yes. Once your order has been dispatched, you’ll receive a tracking email with your shipment details.

What is your return policy?

If you’re not completely satisfied, you may return unopened items within 30 days of delivery for a full refund. Please email us at hello@honestroots.co.uk to start your return.

Do I have to pay for return shipping?

Customers are responsible for return shipping unless the item received was damaged or incorrect.

How long will it take to get my refund?

Refunds are typically processed within 5–7 business days after we receive your return.

Are your supplements safe?

All Honest Roots products are made in certified UK facilities following GMP standards and comply with UK and EU supplement regulations.

How should I take the supplements?

Follow the dosage instructions printed on your bottle. Consult a healthcare professional if you are pregnant, breastfeeding, or taking medication.

Do you offer discounts or promotions?

Yes! We run regular promotions and offer loyalty discounts to returning customers. Subscribe to our email list to stay updated.

How can I contact Honest Roots?

You can reach us at hello@honestroots.co.uk. We aim to reply within 24 hours (Mon–Fri).

FAQ

Q: What should I do if my order hasn’t arrived?

If your order hasn’t arrived within the estimated timeframe, please contact us at hello@honestroots.co.uk with your order number, and our support team will look into it immediately.

Q: Are your products vegan and gluten-free?

Yes. Our Organic Turmeric with Black Pepper capsules are vegan, gluten-free, and non-GMO. Each batch is tested for quality and purity.

Welcome to the Honest Roots Help Centre! Below you’ll find answers to our most commonly asked questions.
If you still need assistance, please reach out to us at hello@honestroots.co.uk or contact us we’re happy to help.

Shipping & Delivery

We process and dispatch all orders within 1–2 business days.

Estimated delivery times:

UK & Northern Ireland: 1–3 business days (£3.95)
Ireland: 2–7 business days (€4.00)
Europe: 3–5 business days (£4.95)
Worldwide: 5–8 business days (£5)

For more information visit our Shipping Information page.

All orders are fulfilled from our UK fulfillment center.

Yes! We ship to most countries across Europe and worldwide.
Shipping costs and estimated delivery times are displayed at checkout.

For more information visit Shipping Policy

If your order hasn’t arrived within the expected timeframe, please contact us at hello@honestroots.co.uk with your order number.
Our support team will look into it right away. For more information Contact Us

Yes. Once your order has been dispatched, you’ll receive a shipping confirmation email with tracking details.

Returns & Refunds

If you’re not completely satisfied with your purchase, you can return within 30 days of delivery for a full refund.

Simply email hello@honestroots.co.uk with your order number and reason for return, and we’ll guide you through the process. For more information Contact Us

Return shipping costs are the responsibility of the customer unless the product is damaged, faulty, or incorrect upon arrival. For more information visit our Return & Refund Policy

Once we receive your return, refunds are typically processed within 5–7 business days.

Yes, exchanges are available for damaged or defective items. Please contact us first before returning your item.

Product Information

Yes. Our Organic Turmeric with Black Pepper capsules are vegan, gluten-free, and non-GMO.
Each batch is lab-tested for quality and purity.

All Honest Roots products are made in certified UK facilities under GMP standards and comply with UK and EU food supplement regulations.

Follow the dosage instructions printed on your bottle.
Consult your healthcare professional before use if you’re pregnant, breastfeeding, taking medication, or have a medical condition.

Our supplements are formulated and manufactured in the United Kingdom.

No. We only use natural, high-quality ingredients — free from artificial colours, flavours, and preservatives.

Orders & Payments

We accept all major debit and credit cards, PayPal, and other secure payment methods displayed at checkout.

We process orders quickly, but if you contact us at hello@honestroots.co.uk within a few hours of placing your order, we’ll do our best to accommodate changes or cancellations. For more information Contact Us

Yes, you’ll receive an order confirmation email immediately after placing your order, followed by a dispatch confirmation once it ships. If any issue contact us

Please check your billing details and card balance, or try another payment method.

If issues persist, contact us and we’ll be happy to assist.

Discounts & Promotions

Yes! We regularly run special offers and loyalty discounts.

Join our email newsletter to receive exclusive deals and updates.

Only one discount code can be used per order.

Please double-check the code’s expiry date and spelling.

If it still doesn’t work, contact us at hello@honestroots.co.uk and we’ll sort it out.

Contact & Support

You can reach us at hello@honestroots.co.uk or via our Contact Us page.

We aim to respond within 24 hours (Mon–Fri).

Our customer support team is available Monday to Friday, 9 AM – 5 PM (UK time).

FAQ