shipping and returns
Honest Roots offers shipping to the UK and the rest of the world with An Post. In Ireland we use Fastways. Estimated shipping times are in addition to processing times. Orders are typically processed within 1 business day. Please note, processing times may be slightly longer during sale and holiday periods.
Ireland - Fastways Courier - Standard (1-2 days): £3.95
UK - Standard Post (3-5 days): £3.95
European Union - Standard Post (3–5 days): £4.95
Europe (Non-EU) - Standard Post (3–7 days): £4.95
Worldwide - Standard Post (4–10 days): £5.50
We deliver to most countries where a local postal system is available. We are unable to ship to P.O. boxes or military addresses.
Additional fees (tax, customs, import duties) may be levied by local governing authorities. These costs shall be borne by the customer.
We want you to be completely satisfied with your purchase with Honest Roots and our products. Our 5-Star Guarantee means we're committed to providing customers with the most delightful shopping experience possible. We're always available and happy to help with any questions. If you need to request a refund, please contact our Customer Support Team within 100 days of delivery.
How does the return policy work?
To start a return, please contact the Customer Support Team on firstname.lastname@example.org and we will issue you a returns number.
- Customers may request a refund on any order within 100 days of delivery or latest estimated delivery date.
- Our customer service team strives to respond to all requests within 72 hours or less. We're always available to help!
- Once an order has been placed, if you change your mind, you may cancel your order within the Order History section before it's been shipped.
- After an item has shipped, if you’re unsatisfied for any reason, you can always contact us for further assistance.
- Our address for returns: Castle Street, Birr, Co. Offaly, Ireland.
How will I receive my refund?
- Refunds are processed back to the original payment method used to purchase the order.
- Typically, you can expect your payment provider to credit you for your refund within 14 business days. If you are having trouble locating your refund, we recommend contacting your payment provider for further assistance.
- Honest Roots does not provide reimbursement for costs related to return shipping, customs fees, taxes, postal fees or VAT related costs.